Call comes in
A patient calls the clinic.
Built for GP clinics across Aotearoa New Zealand and Australia
The patient access layer for clinics across Aotearoa New Zealand and Australia.
Opere helps clinics handle routine phone demand, reduce callback pressure, and recover after-hours access before it becomes a reception bottleneck.
Free 15-minute review. Identify one routine workflow your clinic could pilot safely in 4 weeks.
Clinic pressure
Reception pressure compounds quickly.
As patient demand grows, routine calls start consuming more front-desk capacity than they should. Bookings, reschedules, repeat questions, callbacks, and after-hours messages build up quietly until patient access becomes harder to protect.
Most clinics do not need full automation. They need more capacity around routine demand.
-
Incoming demand grows
More calls reach the clinic before reception capacity has grown to match.
-
Interruptions multiply
Peak periods pull staff away from work already in progress.
-
Callbacks become backlog
Routine requests turn into follow-up work when the day is already full.
-
After-hours demand leaks
Calls outside staffed hours become voicemail, delay, or lost access.
How Opere works
Routine calls handled before they become a reception bottleneck.
Opere sits between incoming patient demand and front-desk overload. It handles approved routine workflows, captures after-hours demand, connects with approved calendar, CRM, and provider tools, and keeps staff focused on the calls that need human judgment.
Opere handles routine workflows
Book · Cancel · Reschedule · General questions · After-hours capture — with approved calendar, CRM, and provider workflow connection.
Staff stay focused where judgment matters
Sensitive, uncertain, or clinically complex calls move to the team.
Approved systems stay connected
Opere can work with the clinic’s calendar, CRM, and provider tools so routine actions land where the team already operates.
The clinic defines what Opere can handle before anything goes live.
Governance and control
Control is designed into the workflow before go-live.
Opere starts with one approved routine workflow, clear escalation rules, and review before expansion. The clinic can see what was handled, what escalated, and whether the workflow has earned trust.
Before go-live
Define the workflow, escalation boundaries, and review cadence.
Connect approved routine workflows with the clinic’s calendar, CRM, and provider tools, so Opere works inside the systems the team already uses.
Healthcare buyers need operational clarity before a pilot starts. Scope, escalation behaviour, review access, and rollout expectations should be explicit rather than implied.
Public forms should not include patient-identifiable information.
Visibility stays tied to the real workflow, not abstract reporting.
Expansion is earned, not assumed.
Workflow scope
Approved routine requests, operating windows, and boundaries are agreed before launch.
The clinic knows exactly what is in scope before the pilot goes live.
System connections
Calendar, CRM, and provider connections are agreed before the workflow is switched on.
Opere works with approved systems and providers so routine actions are captured in the right place.
Escalation rules
Sensitive, uncertain, or out-of-scope calls move to staff.
What escalates, what stays human, and which edge cases never belong in scope are documented before launch.
Review access
Review cadence, approved users, and expansion decisions are agreed before go-live.
Retention, access expectations, and review material stay limited to approved clinic and admin users.
Pilot model
Start with a review. Pilot with limited exposure.
Opere starts with one approved workflow and a controlled share of inbound calls. The starting scope is calibrated to the clinic’s volume, operating hours, and review capacity — then widened only after the workflow has earned trust.
Free call-flow review
Review where routine phone demand is creating the most pressure and identify one safe starting workflow.
Fit before commitment.
Controlled 4-week pilot
Launch one approved workflow with limited call exposure, clear escalation rules, and weekly review.
Narrow, governed, reviewable.
Review before expansion
Assess what was handled, what escalated, and whether the workflow feels safe, useful, and operationally calm.
Expand only when ready.
Operational rollout
Widen coverage only when the first workflow has earned confidence and the clinic wants more capacity.
More access, without uncontrolled scope.
Pricing
Choose the right routine call capacity for your clinic.
Start with included monthly minutes, then only pay for additional routine call capacity when usage grows beyond the plan.
Starter Plan
Best for small clinics validating routine call coverage with a controlled starting volume.
US$120
/month min
- 280 included monthly minutes
- US$0.42 per minute after included minutes
- Routine bookings, changes, general questions, and after-hours capture
- Approved calendar, CRM, and provider workflow connection
Growth Plan
Best for clinics that want a dependable monthly operating model with clear visibility.
US$350
/month min
- 1,200 included monthly minutes
- US$0.29 per minute after included minutes
- Usage and performance visibility
- Human escalation workflow
Pro Plan
Best for larger clinics or multi-site operators with higher routine call demand.
US$590
/month min
- 2,500 included monthly minutes
- US$0.24 per minute after included minutes
- Higher operational volume
- Multi-location workflow support
Final step
Request a free clinic call-flow review.
In 15 minutes, we look at where routine phone demand is creating the most pressure, define what should stay human, and assess whether a 4-week pilot makes sense.